I joined NBBJ as an AV Specialist and quickly rose to AV Engineer after leading a firm-wide video conferencing transformation that brought design, engineering, system programming, UI/UX, and integration fully in-house—establishing consistency and dramatically improving reliability across our offices, including the technology buildout of new offices in San Francisco, Boston, and New York, with the New York office later featured in Time magazine as a defining model for the future of hybrid work.
Building on that foundation, I launched NBBJ's Collaboration Team, expanding my team’s scope beyond AV to encompass hybrid collaboration platforms, and the full ecosystem of tools the firm uses to communicate internally, share files and information, and engage with clients.
This team serves as a connective layer across the Digital teams—bridging cross-scope initiatives, aligning platform ecosystems, and partnering with studios and other Operations teams to ensure technology strategies are cohesive and user-centered.
The Collaboration Team's impact on adoption, experience, and cross-functional alignment brought me to my current role as Digital’s Operations Manager, leading three specialized teams—Collaboration, Delivery, and Services—setting operational standards, championing service excellence and security, and ensuring reliable technology experiences across all NBBJ studios and projects.
Time Magazine: Companies Are Finally Designing Offices for the New Work Reality
I oversaw the design, installation, maintenance, support, and documentation of A/V systems across the University of California, Santa Barbara campus, focusing primarily on the 96 general assignment classrooms. In addition to my main function, I also offered technical consulting, electronic repair, and A/V design and installations for departmental spaces.
As the Classroom Technology Manager, I project-managed over 100 unique A/V systems ranging from simple TV installations to more advanced multi-screen matrixed systems that incorporates: touch screen control, scheduled event automation, and remote access and monitoring.
I was originally hired as Classroom Services Technician in April of 2009 and was reclassified twice during my employment. In September of 2009 I was promoted to Sr. Classroom Services Technician and in May of 2013 I moved into a managerial position.
Achievements in this role include the deployment of computer lectern systems to all 96 general assignment classrooms, launching a server based A/V resource management software system allowing help desk technicians to remotely monitor and control classroom technologies, and implementing formal help desk training for level 1 technical support staff.
As an Independent IT Contractor, I was hired to complete a wide range of technical projects ranging from simple home theater installations, computer repair, and running network lines to more advanced server migrations, VoIP transitions, and back-end web development.
My primary responsibilities as an Operations Coordinator included creating and maintaining an operations manual, maintaining an active inventory of video games, consoles, and accessories for resale in Play N Trade franchised locations, overseeing the shipping and receiving department for T-Street Management, Inc., train staff and entrepreneurs on the technical side of operating a video game resale location, and providing level 2 support for franchised store computer networks, video game tournaments, and point of sale systems.
Accomplishments in this position included developing an algorithm to automate price changes for used video games merchandise, transitioning inventory management from spreadsheet format to a database system, and developing a tiered support system to help under-performing locations evaluate their current methods, suggest changes, and develop new marketing strategies.